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Affordable Hot Tub Cover

Warranty Policy

HotTubCovers.com warrants our insulating covers to the original end user, to be free from defects in material and workmanship, under normal usage, for a period of 1-5 years depending on the model from the date of delivery to the original end user. Such warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God or use for purposes other than that for which the cover was designed. Ordinary wear and tear, delimitation and seam splitting due to improper handling are not considered to be a defect in workmanship or material. 

Warranty of foam cores is void if any holes have been found to puncture or penetrate either the outer covering or inner seal.  HotTubCovers.com shall not be liable for any incidental or consequential damages.

Any insulating cover deemed by HotTubCovers.com to have failed due to defects in materials or workmanship within 1-5 years from date of purchase will be repaired or replaced, without charge for materials or labor (excludes cost of freight from Los Angeles, CA).

Warranty does NOT cover improper use or any of the following:

  • Insulating cover has been subjected to alteration, misuse, abuse, or if any repairs on the cover are attempted by anyone other than our authorized representatives, unless express written approval is given.
  • Foam breakage or tearing of vinyl (this cover is not intended to be walked, stood, or sat upon, or any excessive weight caused by rain, water, snow, animals, or any other acts of God.
  • Damage due to excessive use of chemicals of water or contact with other chemicals on the cover material (this includes the use of Armor-all and other petroleum based products).
  • Fading of vinyl and thread is not considered a defect and will naturally occur due to normal chemical maintenance, exposure to the elements and aging.
  • Scuffing & Chafing or wearing holes in cover by dragging or storing/leaning against sharp objects.
  • Damage caused by improper installation or during transportation from the dealer to purchaser.
  • Any damage resulting from any misuse, abuse, negligence, acts of God, accident or alteration, (i.e. cover lifts, animals, and excessive weight or wind).

To Obtain Warranty Service:

Contact us at support@hottubcovers.com to get the instructions on where to present the defective or failed cover along with the serial number on the cover. In most cases HotTubCovers.com will only require pictures of claim to make determination but in case where inspection is needed:

  • Purchaser is responsible for the return of the insulating cover and all shipping charges, to and from the place HotTubCovers.com originally delivered it.
  • We will replace any defects, if upon inspection it is determined to be covered by the warranty.
  • Removing the white tag on the  cover voids the warranty.

Implied Warranties: The only express warranties are set herein and any implied warranties, including the warranties of merchantability and fitness for a particular purchase, are limited in duration to that of the expressed warranties. This warranty does not cover consequential damages or incidental damages including damage to property or injury arising for the use or inability to use this product. Some states do not allow the exclusion or limitation of consequential of incidental

Purchases may be returned within 30 days of the date you received the order. It must be unused, unassembled and in original condition and packaging. for a refund, minus shipping charges and restocking fee. If purchase was made during a free shipping promotion, actual shipping charges that we incurred will be deducted from your refund. If you would like an estimate of what the actual shipping charges are, please request by sending email to  support@hottubcovers.com. Return Authorization Number is required.

All custom made Spa Covers that are made especially for you and shipped directly from our factory are non-refundable.